Medical reputation management for med spas. Automated and done for you.

The fastest way to get more Google reviews is to automate the ask immediately after every appointment via SMS, email, or a tablet kiosk at checkout. Most medspas lose reviews not because patients are unhappy, but because nobody asked. NexioBit triggers review requests at the optimal 2–4 hour window after each visit, when patient satisfaction is highest. Practices that switch from manual asking to automated requests typically go from 1–2 reviews per month to 15–30 reviews per month within the first 30 days.

Google review automation for medspas typically costs $200 to $500 per month depending on patient volume, number of locations, and platform integrations. NexioBit’s review automation is included at no extra cost in the GoHighLevel CRM setup, or available as a standalone service at $297/month per location. That includes SMS automation, email flows, negative feedback filtering, AI response drafts, and monthly reporting. Tablet kiosk hardware is an optional one-time add-on at $399 per location.

Yes, and it is completely compliant with Google policy. NexioBit’s negative feedback filtering routes patients who indicate a poor experience to a private feedback form before they are directed to Google. This gives your team a chance to resolve the issue directly. Patients can still post a public review at any time if they choose, the system never blocks them, it simply gives you a first chance to make it right. This is the same approach used by Birdeye and Podium, and it is fully permitted under Google’s review guidelines.

Most medspas see their first new automated review within 7 days and a measurable star rating lift within 30 days. NexioBit also runs a 90-day backlog campaign at launch, contacting patients from the previous 90 days who never received a review request, which typically generates 30–80 new reviews in month one alone. Star rating improvement depends on your starting point: a practice at 3.8★ typically reaches 4.5★ within 90 days; one at 4.5★ typically reaches 4.8★+.

Google reviews are one of the top three ranking factors for local search, directly influencing whether your med spa appears in the Google local pack for searches like “med spa near me” or “Botox in [your city].” Both the quantity and recency of reviews matter, a practice receiving 15 reviews per month will outrank one sitting on the same rating but only getting 1–2 reviews per month. NexioBit clients typically see local pack ranking improvements within 60 days of launch.

For med spas specifically, yes. Birdeye and Podium are built for general businesses, they charge $300–500/month and require separate HIPAA add-ons that are often not properly configured. NexioBit was built exclusively for aesthetic practices: HIPAA-compliant messaging is included by default, the workflows are built around patient appointment cycles rather than generic transactions, and you get AI-drafted review responses instead of templates. NexioBit’s standalone review automation starts at $297/month, and is included free with a GoHighLevel CRM setup.

If a negative review does go public, NexioBit’s AI drafts a personalized, professional response in your brand voice for your team to approve before it posts. For reviews that surface through the feedback filter before going public, your front desk receives an alert so you can reach out to the patient directly. All negative review responses require human approval, the AI drafts, you decide. Most clients find this saves 5–10 hours per month while ensuring no review ever goes unanswered.

Yes. NexioBit manages reviews across Google Business Profile, Yelp, Facebook, RealSelf, Healthgrades, and Vitals, all from one dashboard. For most medspas, Google drives the highest local SEO impact, so we prioritize it first. RealSelf is layered in for practices offering injectables, lasers, or body contouring, since aesthetic patients heavily research those treatments there before booking. NexioBit prioritizes platforms based on your specific treatment mix and local competitive landscape.